Technical Specialist

ISM Canada Victoria, BC

ISM Canada

Position Title: Technical Specialist

Closing Date: November 1, 2021

Pay Range: 24

Number of Positions: 3

Bi-Weekly Salary: $3103.23 to $3555.88

Bi-weekly Work Schedule: 75 hours

Location: Regional, BC

Job Type: Regular Full Time

Job Summary:

The Technical Specialist works as a member of a specialized technical team in the areas of server support, workstation and endpoint support and project delivery. The position provides technical support for servers and workstations across government and the broader public sector including the full range of technical services. The position responsibilities include maintaining the support of operating systems and hypervisors, installing operating systems software, managing and maintaining cloud infrastructure and services, managing and maintaining layered products and middleware, installing and upgrading hardware, providing a test environment, applying approved patches to operating systems and maintaining fallback procedures and processes.

The Technical Specialist works to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all supported customer departments, ministries and agencies. The incumbent manages and controls project and service delivery in a distributed enterprise-level IT environment, including centrally located service desks and support staff, as well as distributed support staff and contractors deployed to client sites throughout the province. The position provides coordination and technical expertise in one or more of the following areas: Server Maintenance and Administration, Cloud Maintenance and Administration (Azure, AWS) Citrix Maintenance and Administration, SCCM/MEMCM Maintenance and Administration, Imaging and Application Packaging.



Education and Experience

Related degree or an equivalent combination of relevant experience, education and/or training.

Experience in the following:

  • Technical project planning and coordination of hardware and/or software business solutions in a LAN/WAN Microsoft Windows environment.
  • Experience with configuring and administering Service Management software suites such as Service Now
  • Experience with Enterprise Mobile Management products such as Airwatch or In-Tune is an asset
  • Analyzing and resolving complex Microsoft Windows Operating Systems, Microsoft Office suite of products, and TCP/IP Network problems.
  • Technical experience in or administration of one or more of the following technology disciplines:
  • Advanced Microsoft Operating System configuration such as Group Policy, Active Directory, or creating images for enterprise deployment
  • Microsoft Systems Management Server (SMS) 2.0 or higher (or equivalent product) • Software Packaging Tools (E.g. InstallShield, Wise).
  • Software development using Microsoft tools and languages
  • Scripting languages such as Microsoft PowerShell


Project Management 

Plan, organize, and lead moderate to complex technical projects, from initiation through to implementation, effectively and within time and resource constraints and taking into consideration your own and others workloads, shifting constraints, impacts and priorities as well as client and company objectives as applicable.


Ability to prepare, edit, and proof-read a variety of written materials including technical materials such as project plans, charters, reports and/or manuals, efficiently, effectively and at a level appropriate to diverse audiences and within established guidelines.

Ability to present information to audiences, responding appropriately to on-the-spot questions without pre-scripted responses while maintaining credibility and integrity.


Interpersonal Communication

Deal effectively with resistant, demanding and sometimes frustrated individuals or groups at various levels within the client organization, remaining focused on outcomes, and responding appropriately in order to: provide or obtain information including information they may not wish to hear; clarify or resolve issues; provide assistance or service; achieve co-operation; elicit assistance; or ensure compliance. 

As a member of a team, ability to contribute to group objectives and enhance output in a team environment through cooperation and interaction, active and full contribution, acknowledging diverse opinions, collaboration.


Organize and manage one's fluctuating workload effectively, efficiently and independently in a variety of operational settings, achieving results within acceptable time frames taking into consideration changing priorities, deadlines, workload, available resources and/or reporting relationships while sharing information and/or significant issues with colleagues, clients and supervisors. Determine a course of action by breaking it down into smaller steps, and by planning and resourcing each of these.

Research/Analyze & Investigate

Analyze business and technical problems, situations and issues systematically, identify options, draw logical conclusions and sound inferences, and develop effective, appropriate courses of action using innovation, creativity, good judgment and strategic thinking.

Apply high quality standards to all tasks in hand, paying attention to detail, no matter how small, and ensuring that nothing is overlooked.

Conduct investigations and research related to complex issues to gather pertinent facts,

Information Systems/Business Technology 

Use computer technology to ensure high level of efficiency in accomplishing work by using fundamental software applications, keeping abreast of changes, integrating technology into the workplace and operating and monitoring computers. Apply information technology to find effective solutions to business problems. Maintain the customer’s hardware, software and operating systems. Administration and monitoring the operations of the service delivery infrastructure platforms.

FINANCIAL RESPONSIBILITY: Prepares quotes for projects.

DIRECT SUPERVISION: No direct supervision.

PROJECT/TEAM LEADERSHIP OR TRAINING: Leads and provides direction to teams as required. Provides formal/informal training to team members and other business units.



In order to be considered for this position, please visit to complete a mandatory pre-screening questionnaire.

Please make sure you provide detailed information as ISM cannot make assumptions about your qualifications. Your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above.

This position can be done virtually, however, the candidate must reside in the Province of British Columbia, due to the union certification requirements.

An eligibility list might be created.

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