Senior Customer Solutions Manager

TutelaVictora, BCa month ago

Tutela Technologies Ltd.

Who we are…

As the industry leader in crowdsourced data for telecommunications, we work with the world’s leading telecom and mobile companies to provide real-world insights into their customers' mobile experience. 

With teams in Victoria, Boston, and London we offer competitive compensation package and remote working possibilities.

Introducing Tutela: Video Introduction

Who you are…

This position is responsible for working with an existing portfolio of client accounts and supporting the team in securing new business. 


Key Accountabilities

  • Communicate the full range of technical capabilities of Tutela dashboard to commercial clients
  • Work with existing clients to expand relationships and to secure renewal
  • Build and maintain an intimate knowledge of industry developments to spot trends and opportunities
  • Build and maintain great relationships with clients (via phone, IM, and Email)
  • Promote and market TUT as a company representative at conferences and business meetings across the globe as required
  • Liaise with the Sales and Customer Success team to ensure new accounts gain traction quickly, and that they’re enjoying high-quality service immediately
  • Represent TUT in an ethical and truthful manner at all times
  • Build and maintain solid business relationships with clients

Education and Experience

  • Experience in cultivating technical stages during the sales process, particularly business to business
  • Business Development & Account Management experience
  • Experience working in a fast-paced, entrepreneurial environment driven by meeting and beating targets
  • Post-secondary education in business, commerce or marketing
  • Online marketing or advertising experience an asset


Key Competencies

  • Driven to succeed - meet and beat team and individual targets and goals
  • Excellent verbal and written communication skills – Business Managers spend a great deal of their time on the phone building relationships with their clients
  • Ability to take direction well and follow through with project deadlines
  • Exceptional sense of organization and attention to detail
  • Ability to plan work to meet deadlines and unexpected situations and/or requests

We would like to thank all applicants for your interest; however, only candidates selected for an interview will be contacted.

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Tutela Technologies strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Equal Opportunity / Affirmative Action Employer.

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