Victoria, BC

Rook & Rose is a fast-growing floral design company with a retail store, studio space, and events department based in Victoria, as well as a wholesale division based in Los Angeles. We're in regular collaboration with international companies in various industries, including Louis Vuitton, iLoveCreatives, Nora Agency, Egg Studio, and No Revisions.


Our Order Fulfillment Specialist’s main focus is to ensure orders are accurately and efficiently fulfilled, maintaining the flow of wholesale and DTC orders.

The ideal candidate is detail oriented, self-motivated and has an eye for design, with experience working behind the scenes to ensure everything runs smoothly. They have a willingness to learn and take on new challenges, working in a startup culture environment alongside a passionate team of creatives.


  • Oversee the order fulfillment process from printing to gift wrapping to packing to shipping
  • Pull items for daily orders being picked up, delivered locally, or shipped across USA/CANADA
  • Wrap bouquets for in-store, online and wholesale orders in a timely manner
  • Prepare online and wholesale orders for shipping including the wrapping of fragile items, purchasing shipping labels and scheduling courier pick ups
  • Prepare card messages and packing slips for all upcoming orders
  • Maintain accurate and up-to-date inventory counts and organization of back stock
  • Ensure packing supplies and station are fully stocked, communicate packaging reorders as needed
  • Ensure brand standards are maintained across entire order fulfillment process
  • Have a positive impact daily, take initiative to resolve issues, and always clearly communicate with colleagues


  • A self-motivated, creative thinker with a strong work ethic 
  • Familiarity with Mac OS, Shopify, Asana, Canada Post SnapShip, NetParcel, and Dymo
  • The ability to work a flexible schedule including evenings and weekends
  • A keen ability to handle and prioritize multiple requests simultaneously
  • Excellent attention to detail, organizational and time management skills
  • Entrepreneurially-minded, eager to learn and take on new and varied responsibilities
  • Experience working with flowers an asset



  • Competitive hourly pay based on experience and completion of training period
  • Pooled tips paid out monthly
  • Comprehensive training period that can be expedited upon request
  • A unique store-studio-office hybrid with an open floor plan
  • Flexible vacation and holiday policy
  • 5 paid sick days per year
  • Education subsidy and advancement opportunities 
  • Employee discounts and opportunities for personal wholesale buying
  • Team get-togethers, field trips and celebrations scheduled throughout the year


Please send a CV and cover letter to hello@rookandrose.com, with the subject line Order Fulfillment Specialist.

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