Night Manager
Be an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction.
Hotel Overview:
Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers’ Choice and Gold List hotel, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour. In June 2017, Fairmont Empress completed a $60+ Million restoration that celebrates its proud history while moving the hotel into a new era of modern luxury; transforming this iconic property into an elegant must-visit destination for the world's discerning travelers. This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, Q Bar’s regionally focused cocktail culture, and a reimagined Fairmont Gold Lounge with stunning harbour views. Served daily since its opening in 1908, world famous Tea at the Empress is served in the sophisticated Lobby Lounge. Located on the picturesque West Coast of Canada, Fairmont Empress is the ideal starting point to explore the stunning natural beauty of Vancouver Island.
Summary of Responsibilities:
Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:
- Supervision of all colleagues under his/her direction, including Housekeeping and Stewarding
- Supervision and performance of all night audit functions, ensuring the proper balancing and control of hotel revenue, both rooms and food & beverage
- Representing management of The Fairmont Empress during the midnight shift by ensuring the company policies and operation standards of the hotel are maintained at all times
- Ensuring rooms revenue is maximized, balancing average rate and occupancy
- Participates in rooms forecasting, including yield and inventory management
- Staying current of industry/competitive trends and making recommendations for improvement
- Demonstrating excellent Guest Service and maintaining a high level of employee relations
- Ensuring effective supervision, training, development, performance counseling, providing motivation and a sense of empowerment to employees
- Actively seeking feedback and following up on Guest comments
- Functions as key member of Hotel Leadership Team
- Responsible for nightly general network maintenance and performing End-of-Day functions
- Principally responsible for activating the crises management team to ensure the life and safety of all guests and employees of the hotel and for maintaining safe environment
- Regularly tour all areas of hotel operation and report deficiencies to Department Heads accordingly
- A catalyst for change and desire to constantly improve Front Office/ Night operation
- Other duties as assigned
Qualifications:
- Previous Front Office experience in a “lead” or supervisory role, including a strong working knowledge of Front Office operating systems
- Strong personal initiative with a desire to achieve results above expectations
- Accounting experience an asset
- Excellent knowledge in revenue management
- Strong Guest Service orientation with excellent interpersonal and training skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
- Strong Leadership skills, able to lead employees to achieve the department’s vision and measurable goals
- Proven commitment to health and safety
- Previous experience at supervisory level within Rooms Division
- Post-secondary education in Hotel Management a strong asset
- Previous experience in a unionized environment an asset
- Previous working knowledge of an F&B point of sale system an asset
Visa Requirements: Must be legally entitled to work in Canada
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!