IT Systems Analyst, RAID

Victoria, BC

IT Systems Analyst, RAID - (T0310.2) - Royal Roads University


The IT Systems Analyst is a collaborative role that works closely with colleagues in IT Services, university stakeholders and third-party service providers. The Systems Analyst role is responsible for the day-to-day support, monitoring, performance and optimization of the university’s application platforms and data reporting environments. He/she researches and recommends industry best practices and actively contributes to the development and maintenance of the university’s standards, procedures and processes pertaining to production application and reporting services deployment, security, configuration, maintenance and disaster recovery. The role works collaboratively in planning, delivering, supporting, documenting and continuously improving the university’s business application services and reporting capabilities. 

Job Requirements:

  • Degree or diploma in Computer Science or related field - a combination of experience and education will be considered
  • 2+ years’ experience as an Application Administrator and/or Systems Analyst
  • Demonstrated experience in delivering, configuring, testing and supporting third-party applications such as Microsoft Office 365, Exchange, SharePoint and Azure AD
  • Familiarity with reporting architecture strategies and development
  • Knowledge of Active Directory Group Policy Management
  • Strong analytical and critical thinking skills
  • Advanced problem solving and time management skills
  • Excellent communication and interpersonal skills and a strong customer service orientation 
  • Ability to communicate complex and technical information to others in plain language 
  • Ability to prioritize, multi-task and work as a member of a team and independently
  • Flexible and comfortable working in a fast-paced and changing environment with shifting priorities


Preferred Requirements:

  • Experience with System Center Configuration Manager (SCCM) administration, installation, packaging, testing and automated deployment to workstations and servers
  • Knowledge of ITIL/ITSM processes
  • Familiarity with Agile frameworks and project management methodologies
  • Experience with Enterprise Architecture standards and frameworks
  • Knowledge of trends in Higher Educational technologies and support


Additional Information:

This is a temporary, 1-year term, full-time position working 37.5 hours per week. This position has been evaluated at MPT-B with a salary range of $61,097 (minimum) to $71,879 (midpoint) to $82,661 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. The University is pleased to offer a comprehensive benefit package. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.


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