Intermediate Client Relations Representative

Stocksy Victoria, BC

Stocksy United

Intermediate Client Relations Representative (parental leave coverage)


Come work with us! You’ll love it. Stocksy United is looking for an Intermediate Client Relations Rep to join our growing sales team.


Purpose:

As an Intermediate Client Relations Representative you will be responsible for driving revenue growth by building business relationships with our clients. This role requires a high level of perseverance, strong communication, and interpersonal skills.


Reports to: Sales Lead

Key stakeholders: Sales, Sales Lead, Marketing, Finance, Creative Research

Location: Remote, preference for EST timezones with PST availability

Role type & term: Full-time, mat leave coverage from January 2022 to March 2023 with the possibility of extension


You are:

  • Enthusiastic, creative, and engaged.
  • Highly motivated to provide an awesome level of support to our clients and members.
  • An excellent communicator who enjoys collaborative, team-based environments.


You have:

  • 3+ years of client relations experience in a digital environment.
  • A strong understanding of Salesforce or related CRM tools.
  • A proven track record of meeting and exceeding sales targets.
  • A relatable sales style that aligns with our cooperative values.


Responsibilities:

  • Take a lead role in triaging, addressing, and escalating customer support issues.
  • Provide customer support for clients via email, telephone, LiveChat, and Zendesk.
  • Investigate, document, and resolve client issues related to account, website, technical or business issues.
  • Respond to inbound drip campaigns to capture marketing generated leads, and work in collaboration with marketing to continually improve response rates.
  • Stay on top of client relations trends, technologies, and methodologies to continually improve customer experience.
  • Ensure licensing standards are maintained in all transactions; flag usage issues to counsel as required.
  • Update help pages and customer service documentation.
  • Provide feedback to cross-functional teams, including User Experience, to continually improve customer experience.


Stocksy supports a global membership of employees, contractors, clients, and contributors from all walks of life. We find strength in what makes us different. We are committed to building a diverse workforce and cultivating an inclusive environment where every one of our team members can thrive.


We are actively seeking any individual who may have taken a road less traveled to get to where they are now. Experience and education comes in many forms; so long as you are excited about this posting and convinced you could be your best self at Stocksy, then we want to hear all about you!


Additional Info

Job Type : Full-Time, Temporary, Contract

Location : Remote, Victoria, BC

Experience Level : Senior Level

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