What we are looking for

Our hotel is looking for a highly skilled and experienced front office manager to lead our busy front desk team. In this position, you will be responsible for directing and administering all front office operations , while making sure that guest satisfaction is always top of mind. Our perfect candidate is an accomplished leader with a proven track record of managing a busy font desk team, and someone who can lead the team to provide personal and instinctive customer service. If you have a passion for the hospitality industry, and want to join a high performing team, this is the position for you!

Who we are

The Westin Bear Mountain Resort & Spa, Victoria, is a world-class 5-star property with 91 rooms, two restaurants and a bar and lounge area, a 300-person ballroom as well as meeting and conference facilities with several amenities including a new state of the art Spa. We are a Westin branded hotel that falls under the Marriott umbrella.

What we offer

We are located on a bus-route at the top of the Bear Mountain Resort in Langford. For those employees with their own vehicles, we offer free parking on site. All staff enjoy top-notch free lunches in the staff room and can use the fitness facility free of charge.

If you would like to show off the property to your family and friends, you can dine with us in Callisto, our exquisite Pacific Northwest fare inspired casual dining restaurant and receive 50% off.

You can also pamper yourself at the Amatista Spa, while receiving a 20% discount.

On top of this, we have entertaining staff events, staff barbeques and lots of opportunities to enjoy the outdoor tennis court and other wellness activities.

If you love travelling as much as we do, we have fantastic staff, and family and friends’ discounts for all Marriott hotel stays across the world!


About the job

  • Daily management of the Front Office operation and its relation to all operational departments as the main hub of communication.
  • Ensure staffing levels cover business demands.
  • Responsible for the comfort and safety of every guest that visits the hotel and the hiring of competent staff to care for the guests in the way that is expected.
  • Evaluate guest satisfaction through a daily analysis of our Guest Satisfaction Survey scores and monitor trends with a focus on continuous improvement through corrective action.
  • Operate within departmental budgets through effective cost controls and well managed schedules.
  • Monitor the appearance, standards and performance of the front desk team with an emphasis on training and teamwork.
  • Ensure team members have an up-to-date knowledge of all resort products, services, events, activities and amenities.
  • Maintain good communication and working relationships with all departments as well as with external customers and suppliers.
  • Ensure all brand standards are complied with and that policies and procedures are consistently applied.
  • Responsible for training and coaching of front desk staff.
  • Night Audit shifts may be required as needed.


What we pay

A very competitive salary and great health benefits.

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