Energy Coach and Client Services Representative

full time customer service non-profit environmental

Responsibilities:

This is an entry-level position with extensive training and will assist with various tasks to support City Green’s home and business services and programs, including but not limited to:

Providing support for City Green’s energy efficiency services
Providing primary client services phone and email support for City Green’s programs
Researching and developing energy efficiency outreach and engagement materials
Supporting City Green’s technical support, program coordination, and communications staff as needed
Assisting with multiple tasks, including data entry, filing, and other administrative tasks as needed

Qualifications (Skills, Experience, Personality)

Priority will be provided to applicants with demonstrable fluency (written and oral) in one or more of the following languages: Cantonese, Mandarin, Farsi, Punjabi, or French
Client services and/or office experience is a strong asset
Excellent communication skills (oral, written, and telephone). Strong writing skills are an asset
Accuracy and attention to detail
Priority will be provided to individuals who are located in Victoria or with the plan to move to Victoria
Willingness to spend a large percentage of working time on the phone or email providing outstanding client services
Good listening skills and a high tolerance for interruptions and multi-tasking
Ability to work in a dynamic and fast paced team environment
Diploma/degree in relevant field or combination of relevant experience is an asset but not required; on-the-job training is provided
Ability and interest to learn building science, the basics of the EnerGuide rating system, and the nuances of energy efficiency rebate and incentive program terms and conditions. Ability to explain complex details to consumers and industry in straight forward language
Interest in advancing building energy and GHG reduction solutions a requirement. A passion for this is an asset
Personal and professional fit with City Green’s vision and mission
Being flexible and motivated is a requirement
This position is an in-office position.
Ability to be self-directed, think-on-your-feet, teach yourself how to complete tasks and address challenges and issues as they arise
Strong critical thinking and problem solving skills
Knowledge of and/or experience with energy efficiency, building construction, and/or building science is an asset
Experience with MS office suite
Strong MS excel skills strongly encouraged
Experience with Adobe design software an asset
A good sense of humour is appreciated
Willingness to make a multiple year commitment to the job.
Interest in growing a career in home and building energy efficiency is a strong asset

Other Information

Start Date: As soon as the right candidate is available
Hours: Full time. Monday to Friday between 9am to 5pm
Compensation: $18/hour starting compensation
Location: Downtown Victoria office, close to public transit and indoor and outdoor bike lock-up
This position requires to work in our Downtown Victoria office. COVID-19 precautionary measures are in place.
Training: Substantial job training is provided (and for this reason we are looking for individuals willing to make a multiple year commitment)
Probation period: 3 months; comprehensive benefits program available after 3 months
Work Environment: City Green offers a casual and flexible (but fast paced) work environment and an opportunity to help shape and grow a dynamic energy/GHG reduction focused social enterprise

Qualified candidates can submit cover letter and resume (in one PDF attachment) via email to elena.dopfer@citygreen.ca. Early applications are encouraged and prioritized. While we truly appreciate all applications, only those selected for an interview will be contacted. No phone calls or walk-in applications, please.

About City Green

City Green Solutions is an enterprising non-profit organization with a mission to excite, inspire and lead British Columbians in finding energy and GHG reduction solutions. We provide home energy efficiency evaluations; energy efficiency program design; education and training services; and research and strategy development for the reduction of building energy consumption.

For information on current programs City Green delivers, or is a partner for program delivery, see:

How To Apply: