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Customer Service Technician

Victoria, BC

JOB DESCRIPTION:We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,400 employees we can’t do without, yet we’re growing as fast as ever.



  • JOB RESPONSIBILITIES:Must exercise good judgment, under general terms of reference, in carrying out remedial action and/or suspending service with proper follow-up action under codes and other requirements.
  • Must construct, test and certify piping installations, metering and gas pressure regulating equipment on the Company’s behalf to strict standards and governmental codes.
  • Must carry out follow-up maintenance programs. This shall include service to gas burning equipment and associated control media.
  • Shall install and field-maintain gas measurement and pressure regulation equipment including perform PFM and other work up to and including all meter sets that utilize a single run configuration, with or without a bypass (excluding instrument and turbine meter sets).
  • Shall carry out a variety of tests related to gas utilization involving the testing for and measurement of O2, CO, CO2 and other products of combustion and take such remedial action as is indicated;
  • Shall investigate, locate and categorize gas leakage on an emergency basis on either the consumers’ premises or the Company’s system and take all necessary action to protect the public and eliminate hazard.
  • Shall carry out a variety of other duties as required to assist other operational areas such as system pressure surveys, field work for Gas Supply Department and carry out surveys. Assist a System Operations Technician.
  • Shall carry out surveys, installations and maintenance of all components of distribution system and gas burning equipment at company locations involved in the distribution of natural and other gases.
  • Shall handle emergency incidents such as fires, explosions, asphyxiations, unplanned outages and in so doing, take certain initiatives and also cooperate with fire, police and other authorities and other Company groups.
  • A Customer Service Technician shall be required to provide repair and adjustment service to all equipment indigenous to the residential and commercial field to the maximum input allowed under the Grade B or lesser certificate/license they hold as authorized by the BC Safety Authority to any customer’s equipment with a flame guard safety such as thermocouple, thermobulb or bimetal element.
  • JOB REQUIREMENTS:Must be a holder of a current Provincial Class B Gas Fitter’s License.
  • Demonstrated knowledge of theory and operation of material and equipment relating to gas distribution work.
  • Demonstrated proficiency in the use of tools, equipment and instruments.
  • Demonstrated ability to exercise judgment, act on own initiative and work independently maintaining a high level and quality of performance.
  • Demonstrated or display in evaluation tests, the ability to plan and direct the work of others in a safe, efficient, expeditious manner and the ability to provide technical training and work leadership.
  • Ability to meet the public as a representative of FortisBC.
  • Ability to prepare summaries, reports and complete work orders, etc., quickly and accurately.
  • Demonstrated safe work habits and adherence to safety regulations.
  • Demonstrated planning and organizing skills.
  • Demonstrated written and oral communication skills, ability to absorb, follow and retain verbal and written instructions.
  • Demonstrated proficient computer skills.


JOB DETAILS:Company: FortisBC

Vacancy Type:  Full Time

Job Location: Victoria, British Columbia, CA

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