Victoria Women In Need Community Cooperative
Job Type: Full Time, Permanent
Start Date: As soon as possible
Language: English
Minimum Education: High School
Positions Available: 1
NOC Group: Retail Salespersons and Sales Clerks (6421)
NOC Job Title: Sales Associate - Retail
Job Location(s)
1803 Cook Street
Victoria, British Columbia
V8T 3P5, Canada
785 Pandora Avenue
Victoria, British Columbia
V8W 1N9, Canada
220-172 Wilson Street
Victoria, British Columbia
V9A 7N6, Canada
Job Description
WIN (Victoria Women In Need Community Cooperative) is a non-profit social enterprise that runs 3 Resale Shops and an Online shop. We are self-funded in providing programs for women, trans, non-binary, and Two-Spirit people in Greater Victoria. We support our program participants along their journey between crisis, self-sufficiency, and wellness.
If you are someone who wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive, and wants to grow and develop with the organization – then this is the job for you. The successful candidate will become part of a diverse team of strong and dedicated people who work hard, are committed to a shared set of core values, and also know how to enjoy their work.
This is a hands-on position that is responsible for:
- Providing excellent customer service; greeting customers, making recommendations and helping them to locate the right merchandise.
- Building relationships, assisting customers with shopping and creating a positive retail environment, and dealing with issues as they arise.
- Acting as team support and lead relating to customer service
- Providing a reassuring presence and being able to calmly de-escalate any challenging customer service situations safely
- Being part of ensuring that all health and safety procedures are being followed
- Supporting the delivery of WIN’s programs through the provision of program information, and offering resources and/or referrals as appropriate.
- Contributing to a supportive and inclusive team and work environment
- Being part of ensuring that the store meets performance goals
- Contributing to building and maintaining a positive and cooperative team working environment
- Providing information regarding WIN
- Acting in the role of the cashier as neededRotating stock and maintaining stock quality
- Assisting with duties in all areas of the store including merchandising, putting stock back on the sales floor, and maintaining a clean and orderly store
Skills and Experience required:
- Must have a minimum of 2 years of direct customer service experience
- Experience supporting a retail team with customer service-related issues
- Resourceful, positive attitude, and an excellent communicator.
- Excellent customer service skills, able to answer questions in a friendly and positive manner.
- Leadership abilities, and able to remain calm in a busy store environment.
- Well organized with good attention to detail
- Knows about and values the work that WIN does in the community – must have an understanding of what WIN is all about.
- Ability to communicate respectfully, both verbally and written.Able to build empowering relationships with customers, donors, and Program Participants that reflect WIN’s values and vision.
- Able to work autonomously, and use judgment, initiative, and critical thinking skills in problem-solving and communication on a case by case basis.
- Accurate and dependable in working with cash/point of sale system.
- Able to work independently and as part of a team.
- Community building experience and/or interest would be an asset
- High School graduate.
This is position is full time (32-40 hrs)
Compensation: Competitive and based on experience.
Please send your resume by email at employment@womeninneed.ca
We thank you for your interest and only candidates selected for interviews will be contacted.