Are you are a strong team player committed to delivering exceptional customer service? We are looking for new team members to join our dynamic Customer Service Team. As a first point of contact to the public, you respond to customer telephone enquiries and requests, book, cancel and modify travel for our customers, and provide professional and timely information and assistance regarding all aspects of BC Ferries' operations.
In this role, you work full-time in a call centre environment and are available for various shifts (mornings, days, evenings, weekends, holidays, and on call) across our hours of operation (6am-10pm Monday-Friday, 7am-7pm on weekends).
We provide an intensive 4-week training program with pay, which requires you to be present every day of training. The first training class is on March 4, 2024. There will be two additional classes offered with start dates of April 15 and May 27.
As the ideal candidate, you bring your positive attitude and excellent communication skills coupled with 1 year of applied experience in sales and customer service related environments. You have successfully completed Grade 12 and have an intermediate to advanced proficiency with computers and their applications, including (but not limited to) Microsoft Word, Excel and Outlook. Social Media experience is an asset. Training will be provided for our reservation booking system, and other software tools used in our Customer Service Centre.