At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment.
If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance.
Position Highlights:
Do you have the passion and drive to provide exceptional, industry-leading customer service? If so, we want you to bring your high energy and enthusiasm to our fast paced contact centre where achieving First Call Resolution is a key customer service target. As a Customer Contact Representative you will provide first contact customer service for a diverse range of enquiries related to driver licensing, BC Services Cards, and road safety initiatives.
Are you the ideal candidate?
You have:
- A genuine joy of working with other people to seek out solutions and help solve issues in a professional and efficient manner.
- An interest to work on the phone to assist with callers’ enquiries on a wide variety of issues.
- The willingness to access systems and documents during a call, take relevant notes, and relay information.
- A desire to be an active and engaged partner working with our customers to deliver quality service. Please note these positions require sitting for extended periods of time and wearing a telephone headset.
What we offer:
- Competitive Salary: You will receive an hourly wage of $26.59
- Continuous Training: We offer continuous in house training to ensure you have the knowledge to be successful in your role.
- Convenient Location: Downtown Victoria, 910 Government Street
- Covid – 19 safety protocols: We comply with WorkSafe BC and the health authorities of British Columbia to ensure your safety and wellbeing.
- Engaging Culture: At ICBC we promote an inclusive and diverse work environment.
This position is with MoveUP, the Movement of United Professionals.
Shifts will be scheduled within the hours of operation. Full time training will take place over 12 weeks from Monday to Friday 8:30am – 4:30pm.
Current operational hours are as follows:
- Monday to Friday from 8:00 am to 6:05 pm
- Saturdays 9:00 am to 5:05 pm Part time hours of work may range up to 75% of regular bi-weekly hours.
Position Requirements
Application Requirements: ICBC is committed to being an inclusive employer, one that reflects the diversity of the people and communities of British Columbia
- Completed grade 12 education or equivalent
- Exceptional customer service skills in a high volume environment
- Previous contact centre experience is strongly preferred.
- Successful completion of a data entry.
- Formal review of criminal and driving record check Only candidates legally entitled to work in Canada will be considered for this position.