Correspondence Coordinator

Victoria, BC

A great opportunity to take the next step in your career


Job Requirements:

  • Secondary school graduation or equivalent
  • Two (2) years of administration experience. An equivalent combination of experience, education and/or training may be considered.
  • Experience in writing, editing and proofreading correspondence.
  • Experience in keyboarding and other standard computer applications (e.g. MS Word, Excel, Outlook).

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Preference may be given to candidates with:

  • Experience with SharePoint, preferably eApprovals.
  • Experience providing user-training and first line technical support to groups and/or individuals.
  • Experience with CLIFF Correspondence Tracking system.
  • Experience working directly with executive offices (i.e. Minister’s office, DM’s office).
  • Experience completing large mail out projects including mail merge functions.
  • Experience receiving and responding to telephone and written correspondence inquiries from clients of a complex, difficult, sensitive or political nature.
  • Experience managing large paper filing systems

Willingness statement

  • Must be willing and able to deal on an ongoing basis with incidents of child abuse, neglect, suicide, and child protection.
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For questions regarding this position, please contact Alex.Gordon@gov.bc.ca.


About this Position:

An eligibility list may be established to fill future temporary and permanent vacancies.

This position is located in Victoria and office attendance is required. Upon completion of training, and satisfactory performance, there may be an opportunity to volunteer to telework (with conditions) as set out in applicable employer policies.


The Client Relations Branch provides a broad range of communications services to the Minister, the Deputy Minister, Ministry Executive, and the ministry in general. Services include drafting and editing correspondence and respective communication materials, responding to telephone enquiries from a wide variety of groups and individuals (Correspondence Unit; Client Call Centre) on behalf of the Minister and Deputy Minister’s offices, holding primary responsibility for record-keeping of Executive correspondence, and responding to e-mails from the public via the ministry’s Internet.


The Branch is also responsible for managing issues, supporting the complaints process/policy, establishing appropriate correspondence policies in respect to Ministerial correspondence, client calls, grants, CLIFF tracking system, statistical/outcomes-based reports, eApprovals and other correspondence/communication matters.


This position investigates background materials and develops or coordinates the development of written responses to ministerial correspondence and proof-edit all drafts prepared for the signature of the Minister and Deputy Minister. It provides administrative, file management, and word processing services for the branch associated with managing the Minister and Deputy Minister’s correspondence efficiently and effectively. It also provides Ministry training and support for eApprovals system. To provide back up to Client Call Team as required.


Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.


The Indigenous Applicant Advisory Service can help Indigenous applicants (First Nations [status or non-status], Métis or Inuit) interested in BC Public Service job positions.


The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.


How to Apply:

Your application must clearly demonstrate how you meet the job requirements list above.


Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.


Resume required: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.


Online Questionnaire: YES - As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements.


Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.


Additional Information:

A Criminal Record Check (CRC) will be required.


The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.


Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. 


Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

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