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Business Analyst

Victoria, BC

The University of Victoria is an employer of choice and offers competitive extended healthcare plans, generous leave options and opportunities for professional development. For more information, see Why apply to UVic. For specific questions related to this competition, please contact Greg Churchill at gregc@uvic.ca.


The salary range for this position is:

Recruitment range: $69,909 - $78,685 starting salary determined by the PEA Collective Agreement.

Performance range: starting salary to max of $91,385 is available through annual performance increases.


Job Summary


Reporting to the Associate Director, Alumni and Development Information Systems, the Business Analyst provides business analysis, systems training and user support to more than 60 Alumni and Development staff who work both centrally and in faculties and departments.

The Business Analyst has a central role in improving core business processes, promoting interdepartmental collaboration and optimizing the use of information systems for meaningful engagement with alumni and donor stakeholders.

Key responsibilities are:

  • Analyzing, improving, and documenting core business processes that utilize Alumni and Development information systems
  • Contributing to project planning and execution with an emphasis on stakeholder identification, requirements gathering, testing and communications
  • Supporting and instructing on the use of software applications, reports and data
  • Utilizing reporting tools to query and extract reports from databases

The Business Analyst is expected to gain in-depth understanding of core Alumni and Development business processes, which include activities such as alumni and donor communications, alumni and donor relationship management, event management, tracking and measuring performance, identifying donor prospects, improving data integrity, and fundraising for the university’s programs, research and student support, which exceeded $28,500,000 for FY 21.


The Business Analyst supports and provides instruction on how to complete various business processes using software and data applications, which includes a fundraising and alumni engagement CRM SaaS for 200,000+ alumni and donors, online donation and event registration software, email marketing software, visual analytics platform, database reporting tools, data integrity tools, call center software, and a documentation and training resources platform.


Job Requirements


This position requires a post-secondary degree in a computer science or business discipline plus a minimum 5 years of experience:

  • Analyzing and documenting business processes and related information systems
  • Contributing to project planning and execution
  • Supporting and instructing on the use of technology, information systems, and data
  • Utilizing SQL or other reporting tools to query and extract data from databases
  • Developing documentation, training resources and conducting one-on-one and group training

An equivalent combination of education and experience may be considered.


Knowledge requirements include:

  • Project management best practices with an emphasis on stakeholder identification, requirements gathering, and communications
  • In-depth technical knowledge of database management systems and reporting tools
  • In-depth technical knowledge of content management systems and email marketing applications
  • In-depth technical knowledge of standard office tools including: MS Office (Word, Excel, PowerPoint, Outlook, Access), MS SharePoint, MS Teams


Competency requirements include:

  • Commitment to excellent customer service
  • Ability to document business processes and write system specification documents
  • Ability to write coherent technical and user documentation
  • Ability to develop complex reports using a combination of reporting tools
  • Ability to deliver engaging and informative one-on-one and group training sessions
  • Excellent analytical, critical thinking and problem solving skills
  • Superior communication skills, both written and verbal
  • Ability to build and maintain productive working relationships with all stakeholders
  • Ability to work independently and collaboratively in a team environment
  • Proven track record achieving project goals on time and produce deliverables of a high quality
  • Ability to work effectively with a diverse population and with all levels of university personnel
  • Demonstrated administrative and organizational skills
  • Willingness and ability to acquire new computing and other related skills independently


Assets or Preferences:

  • Experience working in a post-secondary Alumni and Development environment
  • Certificate in Business Analysis. CBAP or PMI-PBA an asset
  • Experience with Blackbaud Raiser’s Edge or similar CRM
  • Experience with Blackbaud NetCommunity or similar suite of website and email applications
  • Experience with Tableau Server, Tableau Catalog
  • Experience with SQL, HTML, CSS


The ideal candidate for this position is someone who can:

  • Focus on quality – take personal responsibility for the quality and timeliness of work, and achieves results with little oversight.
  • Make informed decisions – ability to think critically and creatively about issues and opportunities, and present options to support strategic risk taking and innovation.
  • Remain agile - Adapts to changing business needs, conditions, and work responsibilities.
  • See the Big Picture – ability to make connections through daily work to the vision, values and strategic priorities of the university.
  • Builds relationships – promote collaboration, partnership and cross-organizational activities that share knowledge and pool resources to get things done.


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