Royal Roads University is located on the traditional lands of the Xwsepsum (Esquimalt) and Lekwungen (Songhees) ancestors and families who have lived here for thousands of years. This land has been part of the fabric of the life of Indigenous communities long before Hatley Castle was built, and it will be long into the future. It is with gratitude that we now learn and work here, where the past, present and future of Indigenous and non-Indigenous students, faculty and staff come together. Located in one of Canada’s most beautiful National Historic Sites, RRU is just minutes from downtown Victoria, British Columbia and is surrounded by old growth forest and awe-inspiring ocean and mountain views. RRU is a special-purpose university that delivers high-quality applied and professional programs. Established by the provincial government in 1995 through the Royal Roads University Act, RRU was created with a unique mandate and governance structure to respond to the labour market needs of British Columbia. RRU has over 20,000 alumni in 65 countries. With a reputation for innovation, RRU is a leader in the delivery of blended learning programs, which combine intensive residency experiences with online course work.
Job Title: Audio Visual Technician
Division Department: Royal Roads University -> Office of the Vice President, Academic & Provost -> Student & Academic Services -> Centre for Teaching and Educational Technologies -> Media Support Services
Job Closing Date: 5/9/2021
Reporting to the manager, media support services, the audio visual technician provides day-to-day operational services which include support, guidance and technical training to staff, faculty and students in the use of audio visual equipment and technology systems and various multi-media software and tools in all learning spaces on campus.
As the audio visual technician, you will provide ongoing operational services including audio visual equipment and technology systems maintenance, upgrade, inventory and repair. You will provide external clients with technical service, support, consultation and hands-on training using RRU facilities and front-line technical service and support of audio visual equipment for various high profile internal and external RRU events.
JOB REQUIREMENTS:
- Diploma in cross-disciplinary multi-media, audio visual technologies and processes.
- Minimum two years of experience preferably in an institutional setting and/or an equivalent combination of education, training and experience.
- Excellent working knowledge of the use of a wide variety of professional audio and video equipment, software and processes.
- Technical experience with managing high profile events (Convocation ceremonies, Guest speakers, etc.).
- The ability to provide effective instruction, guidance and training in the use of audio visual equipment to faculty, staff and students.
- Strong customer service skills. Uses effective means of communication as a front-line contact, in providing assistance and support via phone, e-mail or in person, for internal and external clients.
- The ability to digitize, convert and output video files in various formats for duplication and delivery on CD, DVD and web (ie: HD, video streaming, compressing and embedding video, media players).
- Must have a solid knowledge of Microsoft Office, Adobe creative suite, and other professional production and presentation software.
- Strong organizational skills including scheduling, problem solving and project planning.
- Competency on both PC and Mac platforms is required.
Communication and Teamwork
- Positive, professional relations with all campus clients and stakeholders in order to support RRU’s objectives of excellence in customer service.
- Interpersonal skills to identify and troubleshoot client needs to solve immediate or long term problems/issues.
- A synergistic team approach and willingly shares personal experience, knowledge, skills and information with coworkers and colleagues.
- Provides a professional and courteous approach to maintaining positive relationships; shows consideration, concern and respect for others to promote a respectful and harmonious work environment.
- Excellent communication and public relations skills and understands differing needs and viewpoints, while maintaining excellent working relationships of coworkers, clients and stakeholders.
- Organizational skills to work independently under tight deadlines and pressure while managing multiple tasks.
ADDITIONAL INFORMATION:
This is a regular, full-time position working 37.5 hours per week. This position is normally scheduled to work Wednesday - Sunday, including some evenings. This position has been evaluated at ADM-C with a salary range of $47,198 (minimum) to $55,526 (midpoint) to $63,856 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. The University is pleased to offer a comprehensive benefit package. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.