ADMINISTRATION AND E COMMERCE ASSISTANT - PART TIME

Victoria, BC

Rook & Rose is a fast-growing floral design company with a retail store, studio space, and events department based in Victoria, as well as a wholesale division based in Los Angeles. We're in regular collaboration with international companies in various industries, including Louis Vuitton, iLoveCreatives, Nora Agency, Egg Studio, and No Revisions.


SUMMARY

Our Administration and E Commerce Assistant’s main focus is on the organization of internal documents, overseeing multiple inboxes, virtual customer service, and updating our online store. 


The ideal candidate is super organized and detail-oriented, with strong time management skills. They are capable of working independently, as well as part of a collaborative team, and love a color coordinated spreadsheet.


RESPONSIBILITIES

  • Serve as the key contact person for all client-facing interactions: meetings, emails, status reports, recaps, agendas, etc.
  • General email correspondence (with customers, suppliers, partners, etc.)
  • Confidently manage information relating to various projects, proposals, schedules, costs, and timelines – with clients and the internal team
  • Track billing schedules, outside costs, payroll, invoices and estimates – coordinating with our accounting and bookkeeping team
  • Appointment and staff scheduling
  • Month-end reporting and tracking of key metrics
  • Tracking shipments (incoming and outgoing)
  • Research and understand industry/market trends
  • Input/monitor all task progress in project management software and ensure ongoing compliance with project scope


QUALIFICATIONS

  • Minimum 2 years in a similar role, ideally with a design-based business
  • Post-secondary education in a related field (administration, business, communications)
  • Experience and comfort working in e-commerce and/or a startup environment
  • General knowledge of Microsoft Word/Excel, GSuite, Mac OS, Canva, Asana, Rise, and Shopify
  • Financial acumen for analytical reporting
  • Passionate about problem-solving and able to take direction and constructive criticism professionally
  • Self-directed with a strong work ethic
  • An expert team player and a flexible, creative thinker
  • A keen ability to handle and prioritize multiple requests simultaneously
  • Excellent attention to detail, organizational and time management skills
  • Strong people skills, demonstrated by actively cultivating relationships with coworkers, clients, and brands


BENEFITS

  • Competitive hourly pay based on experience and completion of training period
  • Pooled tips paid out monthly
  • Comprehensive training period that can be expedited upon request
  • A unique store-studio-office hybrid with an open floor plan
  • Work from home opportunities
  • Travel opportunities including a per diem of $45/day for food and beverage
  • Flexible vacation and holiday policy
  • 5 paid sick days per year
  • Education subsidy and advancement opportunities 
  • Employee discounts and opportunities for personal wholesale buying
  • Annual cash and/or travel bonuses are offered for exceptional results
  • Team get-togethers, field trips and celebrations scheduled throughout the year


INTERESTED?

Please send a CV and cover letter to hello@rookandrose.com, with the subject line Administration and E Commerce Assistant.

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